FAQ/TROUBLESHOOTING
I WANT TO CANCEL MY ACCOUNT
If you still have access to your account, you can follow these easy steps:
click on the top right menu
select where it says 'Member Access'
click My Profile
scroll to the bottom and select 'Cancel subscription'
If you do not have access to your account but the account is still active, you can email us at RYAN@FITNESSHABITS.COM
Once the subscription has been cancelled, you'll have access through the end of the paid term.
I CAN'T ACCESS MY ACCOUNT
There are a few reasons why you may not be able to login to your account. Here are some of the most common issues!
Username or Password is incorrect
The single most common login issue is an incorrect password! If you know your payment is current and it says ‘inactive account’ at login, it’s very likely a password error.
Passwords are case-sensitive, so please double check that you are entering the password exactly how it was setup. You can use the 'Forgot Password' link to reset. If you’ve had multiple accounts on this site, the system will send you a password reset email for each account associated with your address. One of the emails will indicate an active profile. Make sure to click the reset link on the active account email!
If you entered your email address incorrectly during registration, the username will match that spelling as it was entered.
Passwords cannot START with a hashtag or # symbol. If you created a password with that symbol as the first character, please contact us to reset.
If you have had previous accounts under the same email/username, you may be using an old password! You can use the 'Forgot Password' link to reset. You'll receive a reset link for each account listed under that email -- make sure to click the link for the ACTIVE account to reset.
Account has not been verified
If you just signed up and have not logged in yet, make sure you have confirmed your email! Check your email used at sign up (might be in your Spam or Junk-mail folder) for a confirmation message. The confirmation is sent right away! It contains a link to verify your account. You will not be allowed to login until this step has been completed.
I WANT A REFUND OR HAVE OTHER ACCOUNT QUESTIONS
We pride ourselves on providing excellent customer service. If you have an issue with your account, have a question about payments, or need to make a change, we will make it right! You can reach us anytime by filling out the form below: